Business Processing Services
Enhancing Efficiency, Communication & Claims Management
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At uMobi Solutions, our Business Process Services (BPS) are designed to streamline claims management, customer interactions, and back-office operations, ensuring efficiency, accuracy, and improved engagement. With our multilingual support, proactive communication strategies, and real-time tracking, we help businesses optimize their operations while enhancing customer satisfaction.
Our Key BPS Offerings
Seamless Claims Tracking & Litigation Support
✔ Regular Bookkeeping & Claims Tracking – We meticulously track newly reported claims and monitor claims that move into litigation, ensuring up-to-date records for efficient case management.
✔ Updated Insured Information – Keeping the insured's details current plays a crucial role in smooth litigation processes, ensuring easy access to contact information when required.
✔ Proactive Reporting – Regular contact with the Insured and IVD (Involved Third Party) ensures that accidents are reported promptly, often just days after occurrence.
Proactive Customer Communication & Multilingual Support
✔ Regular Contact via Email, Text & Phone – Our continuous engagement with the insured and IVD fosters trust, making them comfortable in sharing details and seeking guidance.
✔ Multilingual Support (Hindi & Spanish) – We have a dedicated team to assist non-English-speaking customers, ensuring seamless communication and accurate record-keeping.
✔ Texting & Emailing in Hindi & Spanish – This personalized approach improves engagement, response rates, and claim resolution speed.
Faster Claim Processing & Special Requests Handling
✔ Quick Action on Special Request Claims – We respond immediately to client requests, gathering necessary information as and when needed to expedite processes.
✔ Insurance Broker Coordination – Close collaboration with insurance brokers helps in quickly gathering crucial information, speeding up claim assessments and resolutions.
✔ Rapid Coverage Determination – With our new processes in place, coverage details for new claims are handled within 24-48 hours, significantly reducing turnaround time.